Question 1

Do I need an Liquor Licence Number to be a Cerbaco Customer?

Accepted Answer

Yes, you will require a liquor licence number to be a customer of Cerbaco. Cerbaco is a wholesale business, offering over 1000 products to on-premise and off-premise venues around Australia.

Question 2

How do I become a customer?

Accepted Answer

Not an exciting Cerbaco customer? Join us today by clicking 'become a customer' and filling out the form.

Question 3

Can I see a sales rep before joining Cerbaco?

Accepted Answer

Absolutely! Cerbaco has representatives for each state. Find your local sales rep on the Contact Us page.

Question 4

How long does it take to create an account

Accepted Answer

We will be in touch within 2 business days. Assuming we have all the required information, we will have your online ordering account set up within 3 business days from first applying.

Question 5

How to I get access to my account?

Accepted Answer

Existing Cerbaco customers will have an account automatically set up for them on the portal. You would likely have received an email around mid July 2022 with your login details. If you can't find this, email systems@cerbaco.com.au to receive your credentials.

Question 6

I'm an existing customer, do I need to create an account to log in online?

Accepted Answer

No, all existing Cerbaco customers do not need to fill out any forms. Just log in using the details sent to you via the Cerbaco team. 
Can't find the details? Email systems@cerbaco.com.au

Question 7

How can I see my order history?

Accepted Answer

You'll be able to access all orders placed online, or via your sales rep. Anything sent directly to the office will not appear online.

Question 8

I have a problem/question with my online portal. Who should I contact?

Accepted Answer

Contact systems@cerbaco.com.au with any online portal problems you may have.

Frequently asked questions